app

GitHub Link: https://github.com/LeeMcKusick/fs-autotriage AutoTriagr is an unfinished app that used natural language processing to examine the contents of a ticket, evaluate it for topic and urgency, and automatically update a ticket in Zendesk with that information. The goal was to free up a large portion of the triager’s role to Read more…

GitHub Link: https://github.com/LeeMcKusick/fs-triagr Triagr was an app I created out of necessity: My role in the Support team required me to make certain edits on many tickets, in a short amount of time. At the time, we were using Microsoft’s Parature CRM system, for which this type of activity was very Read more…