AutoTriagr

GitHub Link: https://github.com/LeeMcKusick/fs-autotriage AutoTriagr is an unfinished app that used natural language processing to examine the contents of a ticket, evaluate it for topic and urgency, and automatically update a ticket in Zendesk with that information. The goal was to Read more…

Triagr

GitHub Link: https://github.com/LeeMcKusick/fs-triagr Triagr was an app I created out of necessity: My role in the Support team required me to make certain edits on many tickets, in a short amount of time. At the time, we were using Microsoft’s Parature Read more…

CommunityVoice

Link: https://communityvoice.finalsite.com/finalsite CommunityVoice is a user community for Finalsite built on the GetSatisfaction community platform. Our goal was to provide a place for Finalsite users to reach out to one another, share ideas and other things that they are working on, ask questions, Read more…