What people have to say about me:

Always a positive experience

Always a positive experience with Lee. Definitely the best I've worked with.

David H.
Solution Engineer

Lee came up with various solutions to tackle the weird [product] error. Glad the issue is resolved now!

Ashok K.

Very pleased!

Very fast assistance, and was able to collaborate and fix the issue during the first call. Very pleased!

Stevie B.
Platform Engineer

Excellent working with Lee!

Excellent working with Lee! On the spot solution with great explanation.

Ranna G.
Senior Consultant

This was a tough one, however, Lee's assistance and internal coordination were crucial to bring this to a resolution. Thanks!

Juan C.
Solution Architect

Best Help Out There

[Lee's] input is really helpful and valuable (actually he is the best help out there in Support)

Artjoms L.
Developer

You live the [company] Values daily and we couldn't do what we do without your expertise and can-do attitude!

James G.
Manager, Global Support

Great Work

Great work. Thank you for the focus on delivering amazing support for our customers.

Chris K.
Vice President, Customer Success

Very effective solution, and I also appreciate the very quick turnaround. Thanks for your help!

Kritika S.
Business Analyst

Thanks Lee. I appreciate your prompt response and assistance.

Juan C.
Solution Developer

You are awesome!

I have to be straight, you are awesome! This accomplishes almost all of the requirements we are looking for. Thank you soo much.

Hadi U.

Lee provided a quick problem resolution. Thanks!

Anchal S.

Very, very happy!

Lee did an amazing job. He dug right in, learned our environment in no time and quickly figured out how to do what I needed to do. I'm very very happy!!

Eline O.
Business Analyst

Lee got back to me really quick and provided resources to fix the issue.

Stephanie C.

Lee is awesome at his job.

Lee is awesome at his job. I appreciated his prompt investigation and feedback to get our applications up and running.

Stephanie C.

Really impressed by your initiative

Blake E.
Director of Global Support

Prompt help that fit exactly what they needed.

Thanks so much for your help with [the] issue recently. Our former “buddy” there is actively pushing to leave...and we may lose them. He told the rest of the...staff that we could not and would not help with this issue. But, you did. My new contact there is very impressed and this really helps as [we] keep battling to keep the [client]. Prompt help that fit exactly what they needed. Thanks, Lee!

Lorrie J.
Customer Success Manager

My Family

Kili

Dog: Boxer

Nyx

Dog: German Shepherd

Tyrion

Dog: Chihuahua/Yorkshire Terrier

Crota

Dog: Chiweenie

Zenyatta

Spotted Saddle Horse

Blog

AutoTriagr

GitHub Link: https://github.com/LeeMcKusick/fs-autotriage AutoTriagr is an unfinished app that used natural language processing to examine the contents of a ticket, evaluate it for topic and urgency, and automatically update a ticket in Zendesk with that Read more…

Triagr

GitHub Link: https://github.com/LeeMcKusick/fs-triagr Triagr was an app I created out of necessity: My role in the Support team required me to make certain edits on many tickets, in a short amount of time. At the time, Read more…